Privacy Policy

We are Ace Brasseries Ltd trading as Langland’s Brasserie.

Ace Brasseries Ltd is your data controller in relation to langlandsbrasserie.co.uk.

For all data protection enquiries for Langland’s Brasserie, please contact info@langlandsbrasserie.co.uk.

We are committed to ensuring that your privacy is protected and understand the need for protection of all personal information provided by you to us.

This privacy notice is to state what personal information we collect about you, why we collect it and what we do with it. If you have any questions about our privacy notice please do get in touch with us via info@langlandsbrasserie.co.uk.

We collect and use many different kinds of personal information to provide our dining experiences and services.

Contact Details: Your name, email address, phone number, address.

Information provided through CCTV recordings at our restaurants.

Providing personal data belonging to others:

If you provide the personal information of anyone other than yourself (e.g. your family members or friends), you are responsible for informing that person that we are collecting their personal information and for ensuring that you have valid permission to provide such personal information to us.

If you are a minor under 16 years of age, please obtain consent from your parent or guardian before you submit any personal information to us. If you are a parent or guardian of a minor and you have reason to believe your child or ward has provided us with their personal information without your prior consent, please contact us to request for erasure of their personal data or for the minor to be unsubscribed from our mailing lists.

Generally, we collect and process your information in the following ways:

  • When you make a reservation
  • When you purchase gift vouchers
  • When you visit the restaurant
  • When you subscribe to our mailing list
  • When you buy tickets for events or functions organised by us
  • When you attend events or functions organised by us
  • When you communicate with us by telephone, email, via our website or social media
  • When you visit our website

Information we receive from third parties:

We may receive personal data about you from various third parties and public sources as set out below:

Technical Data from the following parties:
(i) analytics providers such as Google based inside or outside the EU;

(ii) advertising networks such as Mailchimp based inside or outside the EU; and

(iii) search information providers such as Google based inside or outside the EU.

Identity, Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Stripe, based inside or outside the EU.

We collect and process your personal information for several purposes. Where we process your personal information we will have one of more of the following reasons:

  • To provide a requested service or carry out a contract with you.
  • Where we have a legal obligation.
  • Where we have a legitimate interest.
  • Where we have your consent.
  • To manage our relationship and communicate with you.
  • To process your payments, if you purchase our products such as gift vouchers
  • To provide you with order updates and deal with your enquiries.
  • To authenticate the identity of individuals contacting us by telephone, electronic means or otherwise.
  • To administer and manage your account and associated services including updating your records and answering your queries.
  • To manage how we work with other companies that provide services to us and our customers.
  • To exercise our rights set out in agreements and contracts.
  • Sharing your personal data with certain third-party service suppliers such as payment service providers.
  • For NHS Test and Trace compliance.
    Where we have a legal obligation.
  • To comply with laws and regulations that apply to us.
  • To establish, defend and enforce our legal rights.
  • To deal with requests from you to exercise your rights under data protection laws.
  • For internal training and quality assurance purposes.
  • To administer and manage your account and associated services including updating your records.
  • To manage and audit our business operations including accounting.
  • To manage our financial position, business capability, IT and governance requirements.
  • To develop and carry out marketing activities and to conduct market research and analysis and develop statistics.
  • To study how our customers use products and services from us and other organisations.
  • For security and safety purposes.
  • For compliance with internal policies and procedures, including audit, accounting, risk management and record keeping.
  • For carrying out research and statistical analysis.
  • Where we have your consent.
    To develop and carry out marketing activities such as informing you of our latest activities, activations and promotions
  • To communicate with you about our products and services.
  • We may also from time to time ask you for your consent for other purposes, which we will explain to you at the time.

Your personal information is important to us and we will make sure your privacy is protected.

We may share your personal information with other parties in order to provide you with products and services, run our business and comply with rules that apply to us.

If you do not provide the personal information necessary, or withdraw your consent for the processing of your personal information, where this information is necessary for us to provide services to you, we will not be able to provide these services to you.

We do not carry out automated decision making.

We do not transfer your personal information outside the UK and EEA.

Cookie Policy:

To provide better service to you on our website, we use cookies to collect your personal data when you browse.

Our website uses cookies in various locations.

Cookies are small text files which are deposited on your computer and stored by your browser, for example, Internet Explorer or Safari, and they allow websites to recognise users and remember things like user preferences.

Which cookies we use? – We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time.

Strictly necessary cookies – These cookies are essential in order to enable you to navigate our website and use its features. These cookies typically don’t contain any personally identifiable information and are set by us.

Functional Cookies – These cookies are used to improve the functionality of the site. For example, if you fill out one of our enquiry forms, we set persistent cookies to store your information so you don’t have to enter it more than once if you so choose.

Performance Cookies – These cookies collect information about how visitors use this website, for example how long is spent on a particular page, how long the page took to load or if there were any errors encountered. These cookies do not contain any personally identifiable information.

Geotargetting cookies – We set a geotargetting cookie based on the information supplied by your browser when you visit our site. The information is used to autofill some forms and to help us provide you with the most relevant content based on your location.

Targeting/Advertising Cookies – These cookies are used to help measure the effectiveness of our digital advertising campaigns.

Other Third Party Cookies – Some cookies that have been set on our websites are not related to this website. When you visit a page with content embedded from, for example, Facebook or Google, these service providers may set their own cookies on your web browser. We do not have access or control over these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

If you take the opportunity to ‘share’ our content with friends through social networks – such as Facebook and Twitter – you may be sent cookies from these websites. We do not control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

Can I remove existing cookies?
You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. For more information about cookies and how to manage or delete them, please visit www.aboutcookies.org.

Can I disable cookies?
Yes, you can disable cookies in your browser by following directions provided in your Internet browser’s “help file”. If you choose to disable cookies, you may still use our site, but your ability to use some areas of our site will be limited. For more information on how to disable cookies, please visit www.aboutcookies.org.

If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about how to disable the cookies please consult the information pages of the provider of the browser you are using.

Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Contact us for more information

We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:

baseless or excessive/repeated requests, or
further copies of the same information.
Alternatively, we may be entitled to refuse to act on the request.

Please consider your request responsibly before submitting it. We’ll respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.

We may contact you by phone or email. If you prefer a particular contact means over another please just let us know.

If you have any questions about this privacy notice, or would like to exercise any of your rights, please contact us by emailing us at info@langlandsbrasserie.co.uk

If you are unhappy about any aspect of the way we collect, share or use your personal information, please let us know by emailing info@langlandsbrasserie.co.uk

You also have a right to complain to the Information Commissioner’s Office.