Terms & Conditions

Gift Vouchers:

Gift vouchers must be redeemed in person in the restaurant or bar. Gift vouchers expire 365 days after the day of purchase and must be used within that time frame. Vouchers cannot be exchanged for cash, and change will not be given if it is exchanged for goods less than its face value. No refunds are available. Gift vouchers cannot be used to purchase further gift vouchers.

Terrazza Bookings:

• Deposits

Your deposit will be deducted from your final bill. However, if you fail to cancel your booking within 48 hours, in the event of a no-show your deposit will become non-refundable and the full deposit will be retained by the restaurant.

• Table time

Important: Due to strict Covid-secure guidelines, and to allow for thorough cleaning, please be aware your table time is restricted to a maximum of 2 hours.

• Weather!

We have large umbrellas with heaters so the area is partially covered, however it is an outdoor area and so is open to the elements.

• Dining only

Please note, some tables are reserved for guests wishing to order food and dine with us. There are separate tables available for guests that wish to only enjoy drinks and snacks. Please choose accordingly. Thank you for your understanding.

• Special requirements

Please inform us about any special requirements such as allergies, in advance.

Also, if you have booked two separate tables at the same time, with the intention of sitting together, please let us know in the Special Requirements section at the time of booking.

We will always do our best to accommodate but may not be able to do so if requests are not made in advance.

Food Allergies and Intolerances:

If you have any allergies or intolerances and are making online bookings, please let us know in advance. If unsure, please speak to our staff about the ingredients in your meal, when making your order. Our menu descriptions do not list all of the ingredients included in the dish. An information pack is available listing all the allergens, please ask your waiter. We cannot guarantee allergen-free food due to the presence of the allergens on the premises. Special Gluten-free and Dairy-free dishes are available, please ask your waiter. No exchanges or refunds can be given once your meal has been ordered.

Availability and Changes:

Due to market conditions beyond our control, dishes and prices may need to change from time to time. All dishes are subject to availability and we reserve the right to remove or amend any dishes or prices without prior notice.

Tips:

All cash tips go straight to your waiter. For credit card & service charge tips, a small charge of 10% is deducted to cover the costs of getting these taxed & paid to each individual.

Amendments:

Any amendments will incur extra charges and are subject to managements discretion.